We ship both locally and worldwide. Our manufacturing team in Australia pride themselves on making all products within 48 hours after an order is completed. We'll dispatch your order in 3 business days.
Shipping times:
Local orders take 7-10 business days to be delivered to you.
International orders may take a little longer - 10-14 business days - we work closely with our shipping partner DHL to ensure you receive your package in a timely manner.
Shipping time might vary depending on location, but we'll strive to get it to you as soon as possible.
You can select your preferred payment method at checkout.
We accept secure payments via Visa, MasterCard, American Express, Apple Pay, Google Pay, PayPal.
We also accept After Pay.
All prices are set in USD
Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with your delivery information and payment method and then we will ship your package as soon as possible.
Our support team is always happy to guide you at any step!
We want you to love your garment as much as we loved making it just for you.
If you aren't satisfied within 30 days, let us know.
If
your order is wrong - you’re not happy with the prints or it isn’t
what you expected, please email help@elvidi.com with the subject 'Returns' and include your order number and name.
We will provide you with instructions where to send the returned goods.
Once received by us, the item will inspected and you'll receive a confirmation email notifying you about the status of the refund.
Once the refund is approved, then it will be processed and will automatically be applied to your credit card or original payment method shortly after.
As a seller you set your own price. You can see Elvidi's commission for each item and a recommended price on each design type here.
How do I get started?
Follow the getting started directions here. Elvidi will do the rest, from manufacturing to distributing the product to the customers.
How do I get paid?
At this stage, we have two payment options to pay sellers, PayPal and Direct Debit.
When do I get paid?
Payments will go to your chosen account, 14 days after each sale.
Who owns the design?
You will remain the owner to the copyright of any designs that you upload. Elvidi is the marketplace, manufacturer and distributor of your designed products.
How long will it take to review my design submission?
Within 24 hours. It is simply to make sure that you have uploaded your designs and tags in the right order.
How old do I have to be to start selling?
Individuals that sell on the Elvidi market will need to be 18 years of age.
For us to action a DMCA take-down notice, it must be in a valid format, which means it must include the information set out at points 1-5 below.
Explain the content in the sellers item that you claim infringes your copyright, including a description and where we can find it - include the URL;
Explain your copyrighted content and let us know where we can see this published - include the URL;
Gives us a detailed explanation about how you believe the content in the Author’s item violates your copyright;
Include your full name and contact details, including your address, phone number, and email address;
Include the following two statements:
"I have a good faith belief that use of the copyrighted materials described above as allegedly infringing is not authorized by the copyright owner, its agent, or the law." AND
"I swear, under penalty of perjury, that the information in the notification is accurate and that I am the copyright owner or am authorized to act on behalf of the owner of an exclusive right that is allegedly infringed."
By law, you need to sign and date your DMCA take-down notice. If you send us the information via help@elvidi.com, please note that by entering your full name you are providing us with your digital signature which is legally binding. If you want to sign a physical document you'll need to scan the document and attach it to the help ticket.We have to send this DMCA take down notice to the other person, which means your details will be passed to them. The other person, who is the Author of the item you have identified, can submit a DMCA counter-notification if they disagree with the allegations made in your DMCA take-down notice, and they might contact you directly using your contact details.The content in the sellers item in question will generally be disabled from the Elvidi market when we receive a valid DMCA take-down notice, so we recommend that before you issue a DMCA take-down notice, you screenshot any relevant pages for your records. If we receive a counter-notification and you have not confirmed to us that you've filed court proceedings against the other person within 10 business days, we may re-enable the content within 14 business days of receiving the counter-notification.
